Refund & Cancellation Policy
Last updated: August 2, 2026
How billing works
Paid plans (Starter, Growth, Pro) are billed as a one-time charge that unlocks that plan's request quota — there is no recurring subscription or auto-renewal. Nothing is charged again automatically; you return to purchase the next period's quota when you're ready.
Cancellation
Because there is no recurring charge, there is nothing to cancel. The Free plan (100 requests/day) remains available at no cost at any time.
Refunds
If you're not satisfied with a paid plan, contact billing@baalvion.com within 7 days of purchase. We issue a full refund to your original payment method, processed by Razorpay, provided your usage on that purchase has not exceeded the equivalent of the Free plan's daily quota. Refunds are typically credited within 5-7 business days, depending on your bank or card issuer.
Failed or duplicate charges
If a payment is deducted but your plan is not upgraded (for example, a webhook delivery delay), it resolves automatically within a few minutes. If it doesn't, email billing@baalvion.com with your payment reference and we'll fix it or refund it — whichever you prefer.
Enterprise agreements
Custom Enterprise contracts are governed by the refund and termination terms in the signed order form, which take precedence over this page.